1. Introduction
Mission Plumbing is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
We may collect information from you when you:
Fill out a contact or service form on our website
Call or visit our physical location
Opt in to receive SMS notifications
Use our website (cookies, analytics, etc.)
This information may include your name, phone number, email address, service address, and any other information you choose to provide.
3. How We Use Your Information
Your information is used to:
Respond to inquiries and provide customer service
Schedule and manage appointments
Send billing notifications, appointment reminders, dispatch notifications, and job completion surveys (if you opt in)
Improve our website and services
4. SMS Consent & Messaging
Mission Plumbing will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
5. Data Sharing & Disclosure
We do not sell or share your personal information with third parties for marketing or promotional purposes. Your information may be shared with trusted service providers only as necessary to fulfill your requests or comply with legal obligations.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience and analyze website usage. You can adjust your browser settings to disable cookies, but this may affect certain site features.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please visit our Contact Us page.
You can view this policy at any time: https://themissionplumbing.com/privacy-policy/